Consumers have a right of cancellation subject to the following provisions, where a consumer is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to their trade or business activity or their professional activity as self-employed:
You have the right to cancel this contract within fourteen days without stating any reason.
The cancellation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, takes possession of the last item.
To exercise your right of cancellation, you must inform us (Glas-Kontor s.r.o., Radimovice 22, 33035 Všeruby, Czech Republic, Tel.: 724778888, Email: alfred.tonner@terra-natur.eu) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to cancel this contract. You may use the enclosed model cancellation form for this purpose, although you are not required to do so.
You can also exercise your right of cancellation online on our website at the following internet address https://terra-natur.eu . If you use this online function, you will be sent an acknowledgement of receipt on a durable medium (e.g. by email) without delay, with information about the content of the cancellation statement as well as the date and time of its receipt.
To meet the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period expires.
If you cancel this contract, we must refund you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without delay and in any event within fourteen days from the day on which we receive the notification of your cancellation of this contract. We will use the same payment method you used for the original transaction for this refund, unless you have expressly agreed to another method; no fees will be charged to you in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.
You must return or deliver the goods to us without delay and in any event within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period expires.
You bear the direct costs of returning the goods.
You will only have to pay for any reduction in the value of the goods if this reduction is not due to handling of the goods that was not necessary to check their condition, characteristics and functioning.
The right of cancellation does not apply to contracts for the supply of goods that are not made to order and for whose manufacture the consumer's individual choice or determination is not essential, or that are clearly tailored to the consumer's personal needs.
1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging, with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that the goods are adequately protected from transport damage using suitable packaging.
2) Please do not return the goods to us without paying for postage.
3) Please note that the above points 1-2 are not requirements for the valid exercise of the right of cancellation.
